Refund Policy

The Gryphon Bistro Phone and Internet Purchases

US Customers

The Gryphon phone and internet purchases that ship to a US address may be returned to The Gryphon, 131 Main Street, Burlington, Vermont 05401 for a full refund or exchange within 30 days of original purchase. Refunds will be made in the form of the original payment, unless we agree to credit a different payment type. Requests to exchange merchandise received as a gift must be accompanied by a gift receipt. Personalized or final sale items cannot be returned or exchanged. Customers may also choose to ship their items back on their own using the following method:

  • Ship on Your Own: Customers can send the item back to us at the address below using any other trackable method, at your expense. Once we receive your package, we will promptly process an exchange or issue a refund in accordance with this policy. Please be certain to insure the package. If you do not have the packing slip, please include the following information with your return:
    • Your name and billing address
    • The name, address and ZIP code of the person who placed the order, if it was a gift
    • The original purchase price and approximate date of the purchase
    • The item number of the merchandise, if available

Our return address is:

The Gryphon Bistro

131 Main Street

Burlington, VT 05401

Gift Card Terms: No expiration date, service charges, or dormancy fees. This certificate will not be replaced if lost or stolen. Not redeemable for cash, except as required by law.